Floral Mechanics

Delivery Information

When you place your order with us you can be confident that it will be delivered to you on time. After it leaves us we'll send you an email confirming it's despatch.

Please note, for further assurance a signature may be requested by your delivery driver.

We'll be pleased to answer any queries you may have about your order, please use the following link to Contact Us

Despatch Information
All orders are despatched in rotation of receipt Monday to Friday.
Our target is to ship within 24 to 48 hours from receipt of order.
In the event of any item being out of stock we will contact you as soon as possible to advise accordingly of the expected delay and revised despatch date. 
Should any product be unavailable we will of course provide the option of an immediate refund or alternative item with payment adjustment if required.

Our Standard Delivery
Our UK delivery charges per order are as follows:
£4.95 per order value up to £10.00.
£6.95 per order value £10.01 to £50.00.
£8.95 per order value £50.01 to £100.00.
£9.95 per order value over £100.01.
Our standard delivery is 48 hours from despatch using the services of Royal Mail/Parcelforce.

Next Day Delivery
We offer Next Day Delivery for urgent orders subject to available despatch times.
Contact Us before placing your order for a quotation.

Our Delivery Destinations
We deliver to all UK postcodes only as part of our standard service.
Please contact us before ordering for deliveries to the Channel Islands, Europe, and all other International destinations for information of our international charges.

Terms and conditions.

Website Pricing/Stock Levels
Product pricing on Floral Mechanics website relate to current stock levels only.
Orders exceeding current stock levels will be subject to any increased costs as determined by suppliers and applied to part or complete orders where necessary. Customers will be advised of any out of stock products and of increased prices that are beyond our control prior to despatch of orders with the option of a refund or additional payment to fulfill the outstanding order.

Out of Stock Products
In the event of an order placed which includes products that are out of stock we reserve the right to withhold despatch of the entire order until it is completely fulfilled. Customers will be advised accordingly, if available goods are requested to be despatched separately an additional charge will be made for delivery of the outstanding/part order.

Delivery Address
Unless notified otherwise in writing and accepted by ourselves in writing, the delivery address advised by the purchaser at the point of purchase, ie completion of the online transaction will be assumed as being correct. If an order is mis-delivered due to in-correct information supplied by the purchaser we will not accept any liability or costs to re-deliver an order. 

All goods must be inspected immediately on delivery and any damage reported within 24 hours by telephone or email unless otherwise previously advised. All damage to packaging and goods must be supported by photographic evidence with advice of all items that may be salvaged. To advise us please use the following link: Contact Us .

Cancelled Orders.
Orders may be cancelled by advising us in writing, email or telephone within 14 days of receipt.
A full refund of goods and original delivery charge will normally be offered, subject to the following.
Goods are returned within 14 days in original condition, we reserve the right to make a deduction against those items that have been subject to use or unreasonable wear and tear.
Cost of returning cancelled orders must be met by the purchaser.
Refunds will usually be processed within 14 days of receipt of accepted returned orders.
To advise us please use the following link: Contact Us .

Faulty Products.
Products that are faulty may be rejected as unsatisfactory quality, unfit for purpose or not as described and should be advised within 30 days of purchase. 
Faulty products will be replaced without cost to the purchaser.
To advise us please use the following link: Contact Us .

Our contact details.
Floral Mechanics
BS30 9XZ
Telephone: 0117-904-9994
Email: enquiries@floralmechanics.co.uk

Copyright© 2009.
Floral Mechanics.
All rights reserved.